Long Tale small, I am back at sq. a single after having contact with them no lower than eight occasions and equally as Lots of people, all of whom are astonished and puzzled about the problems. My most up-to-date Get in touch with Megyn, supposedly has me scheduled for an inspection November 3 among 10 and 3. Inspections are only scheduled on Mondays and Thursdays. This will most likely be in vain, as I have browse a lot of customer complaints with regard to the inspection becoming a farce and so they often deny warranty protection and the company of Empire will likely not get it done on their own beyond warranty.
We apologize for the expertise, and assure you that we just take issues like these critically. We’ll be further reviewing your considerations and will be in contact with you quickly.
August 15, 2018 at 9:38 am I had made use of Empire for flooring a few several years ago and was so proud of the working experience which i chose the company again For brand new carpeting upstairs. Miscalculation. This has long been a fiasco from commence to complete. Among the most dysfunctional firms I have ever addressed in my Grownup daily life. Their reps are incompetent, disconnected from corporate and unapologetic for the unbelievable inconvenience they have got triggered me — which has almost nothing to perform with the particular carpet. I’ve invested several hours looking to prove to them I truly paid out for my carpet on the day I signed the deal Along with the unbiased rep who visited my house.
The foot site visitors remaining myself and my husband, as well as a medium-sized Canine. Aspect Be aware: The small linen closet from the corridor was not accomplished, I don't know why. I did not even discover till my Mother pointed it out. How on this planet would they not do a small linen closet? Would that have been One more $a hundred?
Sigh. I chalk that around my fault, Probably I mustn't have still left it on the floor, and I'm able to invest an hour or so or two prying it out, scraping it down, and changing it with an extra. Installation commences and is also finished really promptly. I'm requested to try and do a stroll-by, and all seems properly ample, but I'm no carpet pro.
There was Definitely no “customer” in his Customer Service. It had been basic to us that the process was his way or no way. He was not willing to even contemplate your situation.
I cope with customers regularly, and it's not a good customer practical experience. I'd personally need to know if there was an epic failure in servicing the customer and that's The key reason why for my communication today.
we recognize the inconvenience this has prompted. Please Call us at email@example.com with both of those your worries and account data, so we can comply with up along with you, thanks. Handy?YesNo
We’ve know delays can be annoying, and we regret to hear that the blind installation will not be but complete. We’ve Found your order, and we’ll be in contact along with you Soon to debate your concerns.
Due to the fact Tuesday November 21st, I happen to be calling your CS Office, the extensions and cell phone numbers your team has presented, I've still left messages on all VM, known as the revenue Section as a last hard work for today, and no person has named me again to this point, November 27, 2017; 6:15pm
July 19, 2018 at five:43 pm I really feel I am just obtaining the run all-around by empire today and that you've got no intention of fixing the problem your installers didn't do correctly. The condition is the fact I'd vinyl put in at my foyer along with the carpet which was attached to this you could really feel the carpet tacks and so they hurt your ft. I was advised which they were being sending around an individual today at 10:thirty, I waited all day and did not hear from them so I named back again and was instructed he made an effort to get in contact with me but must have experienced the wrong number, the number of my phone empire today gave them?
We referred to as the business and no-one understands in which the freakin installer are. By no means once again which i will deal with these business all over again. I are going to be making contact with the corporate office to allow them to know they’re subcontractors suck! They waisted my two day off looking forward to almost nothing. Any person that reads this look for a corporation that cares
After the carpet was put in I felt the primary difference while in the padding. What she did not state was which the new padding was INFERIOR for the padding I had at present. It felt as though I was walking on cement. It is clear during the images I took of the ground molding as well as stair molding thehorizontal strains since the carpet was so much decrease.
At twelve:30 when he didn’t simply call I termed him. He reported that he had despatched an e mail and was waiting to an email again. It really is 3:15. I’ve called and no one will remedy the phone. Moreover my carpet hasn't been set up. I called and spoke with Megan she was incredibly great. She scheduled me for Tuesday Oct 10th. At six:13am got a contact stating an installer for Empire would arrive at my household. At 9:00 not a soul experienced arrived so I begun calling. Initially get in touch with – somebody will phone you back again. Next contact – (45 mins afterwards) a person will phone you back. 3rd connect with, I received the exact same reaction. Then at 10:45 the installer named and said they we not coming. He asked if they may reschedule for following Monday. I claimed no and hung empire carpeting coupons up. Service is terrible, disconnected, and unreliable. I'm presently hunting for somebody to put in carpet in my house.